One of the primary benefits on implementing a BPM (Business Process Management) solution, is the information organization management receive.
Before, knowing the actual performance of business processes, resource usage and key indicators was difficult because there was no automated way of gathering this information. Now with these solutions, management can have an overlook of how the processes on his charge are doing, how resources distributes along the way and also, how activities are being completed, the time that is taking and which are the most efficient in certain tasks.
For example, the manager on an accounts payable department. He is in charge of the process for expense reimbursement and approval. Right now, employees from around the organization fills out a paper form detailing their expenses and sends them for approval to their managers and ends up in the accounts payable department. At this moment, the manager of A/P doesn’t know about the request, or when it is coming. It’s almost impossible to him to plan for the week. Also, when the request arrives, does he know who of his staff has the request? How much time did the person spent on the request? To whom should he assign the next request? What about statistics about the requests?
All this kind of questions can be answered when we implement and automate a business process. The expense request becomes electronic, and all the steps, integration activities and assignments become part of the automated process. The organization is becoming more, the electronic enterprise. Management will have all their questions answered and proper decisions can be made in the future.