Procx Tip #3 – Workload Balancing

Assigning tasks to people in an organization is what defines the everyday operations of a company. Request can come from anywhere in the organization or from outside and they must handled in a certain way. For example, a bank must handle loan requests from customers or the accounts payable department must handle expense request forms from any department.

As the company grows, the amount of requests also grows. Sometimes we need to balance the amount of work between several group of people. We can assign requests to them base for example in a one by one basis. We assign one loan request form to official 1, the next one to official 2 and so on until starting again from official 1. Or, we can assign more requests to the fastests official, so we can increase productivity.

Both models of assignment are supported in SkyXoft Procx activities. You can configure the group of roles that will handle requests and the type of assignment. You’re incrementing the performance of processes automatically besides the performance gain from automating them.

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