Insurance Request and Software

Taking a new request for a life insurance is a very complicated process. One
of the most interesting things I find is how they ask these strange questions to
determine the probability of you killing yourself. But, even if it matters or
not, the whole insurance industry is built in probabilities. Nobody though
possible the catastrophe that happened in 2005 with the hurricanes for example.

An interesting thing I also find is the length of these forms. They always
have multiple pages and have a huge amount of fields. The majority of the time
the forms have to be filled in an office or desk or a table. Is almost
impossible to do it standing. But with the technology like Tablet PCs these
forms can be made electronic and be filled remotely (in the field). This is an
area, the insurance industry, that greatly
benefit from
BPM solutions. That’s why we have made a movie that represents a life
insurance form been automated with Procx.
A simple process was put in place for approving the form in which if the initial
insurance amount is greater than 50,000 then needs to be routed to a credit
analyst. Hope you like it.

See the movie
here.

Business Process Management for Insurance

The insurance industry is one of greatest beneficiaries of BPM solutions. Automating business workflow in the organization, has shown to produce huge performance increases in productivity and reduce costs in areas like claims processing.

Analysis has shown that performance increases are around the 40% and 50% and that abandon call rates in call centers went down and service levels went up. I think this is because an organization, like one in the insurance industry, has a lot of processes that need to be executed and doing them manually always results in errors and slow response time, all of which are not good to the eyes of the customers. Automating these process leads the way to letting employees in the organization to focus on how to do their tasks in a much better way, how to please the customer and stop thinking about what the next task in the process is or whether or not I have made the necessary tasks for internal policy compliance.

And not only the insurance industry can benefit from automating business processes. They also perceive a huge benefit in areas like compliance. Insurance companies are required to comply with section 404 of the Sarbanes-Oxley Act. One way to enforce these procedures is to use a BPM solution that assign the necessary tasks internally to persons that need to audit the information. All this information is recorded in the system for future references and clearly reduce the burden of knowing every procedure and we are sure the anything that has to be audited, has been audited.

Also, areas regarding the Anti-Fraud and Anti-Money Laundering initiatives can benefits from these kind of solutions enforcing policy controls in the process that assures that every customer is checked, tracked and investigated to prevent frauds in the organization. In the case of money laundering, policies can also be enacted in the processes to check for activity of terrorism or drug-dealing, triggering alerts and notifications to managers or responsible persons about the risks.

In general, BPM solutions provides great benefits to an insurance organization leading to increase performance and reduce costs in the execution of their processes.

UPDATE: See a life insurance request automated here.